Privacy Policy

Effective Date: 12 November 2025

Native Sanctuary respects your privacy and handles your data with transparency and care.
This Privacy Policy explains what personal information we collect, how we use it, and your rights under the EU General Data Protection Regulation (GDPR).

1. Who We Are

Native Sanctuary is a trade name of Gaiaverse, registered with the Dutch Chamber of Commerce (KvK).
Based in: The Netherlands
Email: hello@nativesanctuary.com
Website: www.nativesanctuary.com

2. Information We Collect

We collect and store information that you voluntarily provide when you:

  • Place an order on our website
  • Subscribe to our newsletter
  • Contact us by email or form

Data we may collect:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third parties)
  • IP address and browsing data (for analytics and performance)

We do not collect or store sensitive personal information such as health data or government IDs.

3. How We Use Your Information

We use your data to:

  • Process and deliver your orders
  • Communicate about orders, updates, and support requests
  • Send newsletters (only if you’ve opted in)
  • Improve our website, services, and customer experience
  • Comply with legal and tax obligations

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

  • To fulfill a contract (your order)
  • To comply with legal obligations (e.g., tax reporting)
  • Based on your consent (newsletter subscriptions)
  • Based on our legitimate interest to improve services and prevent fraud

5. Data Retention

We keep your data only as long as necessary for the purposes described above or as required by law.
Order data is typically retained for 7 years to comply with Dutch tax law.

6. Third-Party Services

We share minimal necessary data with third parties that help us operate:

  • Payment processors: (e.g., Mollie, PayPal, Stripe) — for secure payment transactions.
  • Shipping carriers: (e.g., PostNL, DHL) — for delivery services.
  • Email providers: (e.g., Mailchimp) — for newsletters if you subscribed.

These providers only process data as required to perform their services and are GDPR compliant.

7. Cookies

Our website uses cookies to function properly and to improve user experience.
You can disable cookies in your browser, but some features of the site may not function correctly.

8. Your Rights

Under GDPR, you have the right to:

  • Access your personal data
  • Correct or update your data
  • Request deletion of your data (“right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time (for newsletters)
  • Request a copy of your data in a portable format

To exercise your rights, contact hello@nativesanctuary.com.
We’ll respond within 30 days.

9. Data Security

We take appropriate technical and organizational measures to protect your personal information from loss, misuse, or unauthorized access.

10. Updates to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be posted on this page with the updated date.

11. Contact

If you have any questions about how your data is handled, please reach out to hello@nativesanctuary.com.

If you’re based in the EU and believe your rights have been violated, you may contact the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).